dotHospitality

Solutions / dotHospitality

Value Insight


  • A Guest-Centric full-service cloud native Microsoft Dynamics 365 platform for Luxury Hotels.
  • Eradicate your dozens of room-centric IT systems, siloed data and fragmented processes.
  • Effortlessly handle Guest Interactions at every touchpoint, from pre-arrival to post-arrival.
  • Manage and Operate your business with ease at the Group, Brand, and Property Levels, with one Globally-Centralized solution.
  • Harness the power of Microsoft Dynamics 365 as your core and capitalize on native integrations with the Microsoft Technologies you use every day.
  • Streamline your Marketing to Sales to Guest Services management processes.
  • Future-proof your business and simplify your IT infrastructure by using the constantly updated Microsoft cloud.
  • Easily leverage Artificial Intelligence, Machine Learning, Chatbots and Business Intelligence Reporting.

Benefits and Features


Guest 360°

  • Guest Profiling
  • Preferences
  • Profile Completeness
  • Loyalty Overview
  • Social Overview
  • Leisure Activities

B2B Sales

  • MICE, Leisure & Corporate Sales
  • Leads and Bookings
  • Contracts and Rates
  • Events, Banqueting and BEOs
  • Activities Management
  • Microsoft Office Native Integration

Marketing

  • Personalized Campaign Automation
  • Cross-Sell / Up-Sell Suggestions
  • Events and Promotions
  • Emails and SMSes
  • Social Listening
  • Digital Campaigns

Guest Services

  • Service Requests
  • Complaints
  • Housekeeping
  • Surveys
  • Lost and Found
  • Mobile Apps

How to Begin


  • Decide on your corporate strategy
  • Delimit your scope
  • Define your timelines
  • Secure your budget